CoHire AI Complaints and Dispute Resolution Policy

1. Internal Complaint Procedure

1.1 Filing a Complaint

• Submit complaints to complaints@cohire-ai.com
• Include detailed description of the issue
• Provide supporting documentation
• Specify desired resolution

1.2 Processing Timeline

• Acknowledgment within 3 business days
• Initial response within 10 business days
• Complex cases may require additional time

1.3 Escalation Process

• Unresolved complaints may be escalated to senior management
• Final internal decision within 30 days
• Written explanation of decision provided

2. External Dispute Resolution

2.1 Mediation

• Parties may agree to mediation in Nairobi, Kenya
• Mediator mutually selected by parties
• Mediation costs shared equally

2.2 Arbitration

• Binding arbitration under Kenyan Arbitration Act
• Nairobi, Kenya as arbitration seat
• English language proceedings

2.3 Regulatory Complaints

• Users may complain to relevant data protection authorities
• Employment-related complaints to labor authorities
• Consumer protection complaints to relevant agencies

3. AI-Specific Complaints

3.1 Bias Complaints

• Specific procedure for AI bias allegations
• Technical review of AI system involved
• Independent expert evaluation if needed

3.2 Privacy Complaints

• Expedited processing for privacy violations
• Coordination with data protection authorities
• Remediation measures implemented promptly